Return Policy

Our Promise

If something you ordered doesn't work out, we want to make it right. We accept returns on eligible items within 7 days of delivery, no complicated reasons required.

Eligibility Window

Returns are accepted within 7 days of the delivery date shown on your tracking confirmation. Items must be unused, in their original packaging, and in resellable condition. Products showing signs of use, damage not caused by shipping, or missing original packaging may not be eligible for a full refund.

How to Start a Return

1. Email support@zeevara.comwith your order number and the item(s) you'd like to return, along with a brief reason.
2. Our support team will confirm eligibility and send a prepaid return shipping label within 1-2 business days.
3. Pack the item securely in its original packaging where possible and hand it to the courier using the provided label.

Refund Timelines

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or store credit, whichever you prefer. You'll receive an email confirmation once your refund has been issued.

Exchanges

Need a different size or color instead of a refund? Let us know when you request your return and we'll ship the replacement as soon as the original item is on its way back to us, subject to stock availability.

Non-Returnable Items

For hygiene reasons, opened beauty and personal care items cannot be returned unless defective. Final-sale items (marked as such on the product page) and personalized or made-to-order pieces are also not eligible for return.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you.