Question 1

How long does delivery take?

Accepted Answer

Most orders are processed within 1-2 business days and delivered within 2-5 business days, depending on your location. Metro cities typically see faster delivery, while remote areas may take a day or two longer.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — every order ships free across India, with no minimum order value.

Question 3

Can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking link by email and SMS. You can also check order status by contacting our support team with your order number.

Question 4

Is Cash on Delivery available?

Accepted Answer

Cash on Delivery is available on most pincodes for orders under ₹5,000. Prepaid orders are processed and dispatched faster, and occasionally carry a small additional discount.

Question 5

Do you ship internationally?

Accepted Answer

Not yet — we currently ship only within India. We're evaluating international shipping and will announce it here when it becomes available.

Question 6

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery on unused items in their original packaging. See our full Return Policy page for the complete process and exceptions.

Question 7

How do I start a return?

Accepted Answer

Contact support@zeevara.com with your order number and reason for return. We'll send a prepaid return label for eligible items and process your refund once the item passes inspection.

Question 8

How long do refunds take?

Accepted Answer

Refunds are issued within 5-7 business days of us receiving and inspecting the returned item, back to your original payment method.

Question 9

Can I exchange an item for a different size or color?

Accepted Answer

Yes, subject to availability. Request an exchange the same way you'd request a return, and let us know the size or color you'd like instead.

Question 10

How should I care for ceramic and stoneware pieces?

Accepted Answer

Most of our ceramic pieces are dishwasher and microwave safe unless noted otherwise on the product page. Avoid abrasive scouring pads, which can dull the glaze over time.

Question 11

Are your textiles machine washable?

Accepted Answer

Check each product's care instructions — most linen and cotton pieces are machine washable on a cold, gentle cycle, while wool and specialty textiles are spot-clean or dry-clean only.

Question 12

How do I care for wood and metal home pieces?

Accepted Answer

Wipe wood pieces with a dry or slightly damp cloth and avoid prolonged direct sunlight. Brass and metal hardware can be polished occasionally with a soft cloth to maintain its finish.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery on eligible orders.

Question 14

Is it safe to pay online on ZEEVARA?

Accepted Answer

Yes — all payments are processed through secure, encrypted checkout. We never store your full card details on our servers.

Question 15

Do prices include taxes?

Accepted Answer

Yes, all prices shown are inclusive of applicable taxes. The price you see at checkout is the price you pay, with no hidden fees.

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